Frequently Asked Questions

BetterPlane augments the paper logbooks and maintenance habits you already trust. We digitize decades of entries so you can search, share, and safeguard them while your paper originals stay safely stored away.

• What problem does BetterPlane actually solve?

  Paper logbooks carry 30–60% of an aircraft’s value, but they’re fragile, unsearchable, and tough to share. BetterPlane uses our AirWrenchAI™ to capture those handwritten pages, index them, and keep them backed up so you can quickly find maintenance history and hand off clean records to mechanics or buyers. It also helps you stay ahead of inspections and recurring work with email, text, and push alerts before things come due.

• Is BetterPlane right for a single-aircraft owner like me?

  T-Hangar plans are built exactly for that case: one owner, one airframe. You can scan as you go, keep airworthiness dates current, and invite trusted helpers—no need to run a fleet to benefit.

• Will this replace my paper logbooks?

  FAA AC 120-78B promotes electronic records so long as they preserve the same integrity, accuracy, and access as paper. BetterPlane treats the scanned page as the authoritative record and keeps it protected, searchable, and shareable. Most owners still store the physical books for redundancy or buyer preference, but the digital copy is what you’ll reference day to day.

• Can I start with just one aircraft and add more later?

  Absolutely. You can begin with a single T-Hangar and upgrade to the Box-Hangar plan if you acquire more aircraft. All of your digitized history carries over.

Every plan includes logbook extraction, maintenance alerts, shared access, and secure document storage. Pick the billing cadence that matches how you run your hangar.

• How do the T-Hangar and Box-Hangar plans work?

  T-Hangar covers one aircraft per subscription. Box-Hangar includes all the same features but is tuned for two or three aircraft sharing a space, with pricing that scales by tail instead of by seat.

• What’s the difference between monthly, annual, and lifetime pricing?

  Monthly keeps things pay-as-you-go. Annual saves roughly 17% vs. paying month to month and unlocks the 30-day money-back guarantee. Lifetime is a one-time purchase for a single T-Hangar—you keep that digital hangar forever and can swap which aircraft lives there without ever renewing.

• Is there a free trial or money-back guarantee?

  Yes! New annual T-Hangar subscriptions start with a special intro rate of just $5.99 for the first month so you can try everything risk-free. Additionally, all annual and lifetime purchases include a 30-day money-back guarantee. If you are not happy before that window closes, reach out to support and we will make it right.

• What happens if I cancel my subscription?

  Cancelling stops future billing. You keep access long enough to download anything you need, and your digitized records are retained according to our data-retention policy so you can reactivate without losing history.

• Why does BetterPlane use subscriptions instead of a one-time fee?

  Great software is more like an aircraft than a handbook—it needs constant care. Subscriptions let us keep BetterPlane up to date with security patches, improve AirWrenchAI’s accuracy, maintain secure cloud storage, and ship new features without surprise upgrade fees. If you prefer to pay once, the lifetime T-Hangar option gives you a permanent digital hangar while still funding the ongoing work needed to keep it running.

• Can multiple co-owners or club members share one subscription?

  Yes. Both T-Hangar and Box-Hangar plans are priced by hangar, not by person. You can invite co-owners, your A&P, club members, or even friends into the hangar without paying per seat.

• Does my subscription stay with the aircraft or the hangar?

  Subscriptions stay with the hangar. A lifetime T-Hangar means you own that digital hangar for the life of BetterPlane. You can swap the aircraft you’re tracking at any time. When you sell an airplane, you can transfer your BetterPlane aircraft records to the new owner while keeping the hangar (and lifetime plan) for your next project.

We designed BetterPlane around the FAA’s guidance in AC 120-78B: preserve the integrity of aircraft records, control who can access them, and keep backups so you never lose the story behind your airplane.

• Are my logbooks safe if something happens to my phone or the paper originals?

  Yes. Every page image and document you upload is stored redundantly across two major cloud providers, and the underlying database is backed up nightly, so a lost phone or a flooded hangar doesn’t erase your records. You can sign in from a new device and pick up where you left off.

• Where are my photos and extracted logbook data stored?

  All of the day-to-day data—your hangar details, extracted entry text, alerts, and settings—lives in a professionally managed cloud database that’s backed up every night. The actual logbook images and supporting documents are replicated across two major cloud providers for durability, so even if we lose our primary storage we still have a redundant backup.

• Who can see my aircraft records?

  Only authenticated users you invite. Hangar officers can add or remove mechanics, partners, or club members at any time. No public browsing, no data resale.

• Does BetterPlane change my logbook entries or edit what my mechanic wrote?

  BetterPlane never alters the stored photo of your log page—that image stays exactly as it was uploaded. AirWrenchAI™ creates a searchable text version on top, and when you edit that text to correct mistakes or clarify wording, each save becomes a new version of the entry while the underlying image remains unchanged.

• How much should I edit or correct an extracted entry?

  During review—every page can be reviewed against the original—you should focus on correcting mistakes the AI made while reading the handwriting. For example, it might turn a sloppy “timed” into “trimmed”; you’d correct that back to “timed” so the text matches the work actually done. Beyond fixing those kinds of errors and making small changes needed for understanding, avoid re-writing history. Our rule of thumb is simple: image is truth—the photo of the original log page is the source of record, and the text is there to make it fast to search and understand what’s already on the page.

• How does BetterPlane follow the FAA’s AC 120-78B guidance?

  AC 120-78B emphasizes data integrity, access control, and reliable backups for electronic records. BetterPlane is built to align with that advice: logbook images and documents are stored redundantly with two cloud providers, the core database is backed up nightly, every user must authenticate, and hangar officers control who is authorized to view or update each aircraft. Paper logbooks remain your primary legal record, and BetterPlane provides the trustworthy digital companion the advisory envisions.

Trusted maintenance pros can be looped in with a couple of taps so everyone stays aligned on upcoming work, AD compliance, and historical reviews.

• How does my A&P or shop use BetterPlane?

  Invite them from the app and they’ll get read or write access based on the role you assign. They can review upcoming items, read logbook pages, and add notes without flipping through binders in your hangar.

• Will my mechanic accept digital copies from BetterPlane?

  Most GA mechanics are happy to work from a digital twin of your logbooks when it saves them time—being able to search for ADs, part numbers, or past work in seconds is a big help. BetterPlane doesn’t replace signatures; it backs them up with clear photos of the signed pages stored safely in the cloud so you can quickly pull up and share the exact entries your mechanic wants to see without risking the originals.

• Can I share logbook records with a potential buyer or pre-buy inspection shop?

  Yes. You can add them to your Hangar as a Member (read-only) account or export the specific entries they need. Because everything is digitized, you can show proof of compliance without shipping your irreplaceable books across the country.

BetterPlane is available on iOS today, in beta for Android, and headed to the web. Your account follows you to every device.

• Which devices does BetterPlane support today?

  The iOS app is live now. Android is in open beta, and a web experience is on the roadmap. Updates land in the App Store and Google Play as soon as they clear review.

• Can I use BetterPlane on more than one device?

  Yes. You can be signed in to the same BetterPlane account on multiple devices at once, and everything stays in sync through the cloud. Many owners like to snap photos and check alerts on their phone, then later review entries more comfortably on a tablet. If you ever replace a device, just sign in on the new one and your hangars, logbook images, and alerts will still be there.

• Will this work on my phone or tablet?

  Yes. BetterPlane is built to adapt to your screen size, so it works well on iPhones, Android phones, and larger tablets. On a small screen you’ll see a clean, simplified layout; on a tablet you get more information side by side so it’s easy to review entries, alerts, and documents without needing a desktop.

• Can I add co-owners, club members, or my mechanic to my hangar?

  Yes. Hangar officers can invite co-owners, club members, or your A&P into a hangar so everyone sees the same logbook images, alerts, and documents. Each person signs in with their own account, and officers can adjust or revoke their access to the hangar at any time without affecting your subscription.

• How will BetterPlane send me alerts and reminders?

  By default, BetterPlane sends alerts to the email address or phone number you used when you first created your account. You can add the alternate contact method later—for example, add email if you signed up with a phone, or add phone/text if you started with email—and you’ll also receive push notifications on your devices so you don’t miss upcoming maintenance or deadlines.

• Do I need an internet connection in the hangar?

  Today, yes—you’ll need an active connection to upload scans and sync alerts. Offline capture is on the roadmap for 2026 so you can work from hangars with limited coverage and sync later.

• Can I use BetterPlane for more than one tail number under the same login?

  Yes. Your account can own or access multiple aircraft. Just add the tail number and choose the plan that fits (T-Hangar for single aircraft, Box-Hangar for two or three).

• How do I get help if I’m stuck?

  Visit the support page to get live help or reach the team directly—chat, email, and phone options are all listed there.